Last Updated: December 6, 2025

Thank you for choosing Sapiyar Infotech. We strive to provide the best services to our customers and ensure transparency in our processes.

1. General Policy

Due to the nature of our digital services (such as GST Registration, ITR Filing, and other compliance services), payments made are generally non-refundable once the service process has been initiated by our team. This is because significant manual work, resource allocation, and expert time are committed from the moment an order is placed and confirmed.

2. When a Refund May Be Considered

A full or partial refund may be considered under the following specific circumstances:

• Service Not Rendered: If Sapiyar Infotech is unable to fulfill the service due to an internal failure, technical issue, or inability on our part.
• Duplicate Payment: If a customer accidentally makes a duplicate payment for the exact same service. We will refund the duplicate transaction amount.

3. Non-Refundable Scenarios

Refunds will not be issued in cases where:

• The customer fails to provide the necessary documents, credentials, or information required to complete the service within 30 days of placing the order.
• The customer changes their mind or decides they no longer need the service after our team has commenced work.
• The service is delayed, rejected, or encounters issues from government portals (e.g., Income Tax portal, GST portal) for reasons beyond our direct control.
• Incorrect information or documentation was provided by the customer, leading to the rejection of the application or service.

4. How to Request a Refund

To request a refund, you must contact our support team at legal@sapiyar.in within 7 days of your purchase. Please include your Order ID, Transaction ID, and a detailed reason for the request. All refund requests are subject to review and approval by our management team. Approved refunds will be processed within 7-10 business days.